Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through Savelleo.com.

Purchases and Delivery

To purchase a product, select the item you wish to order, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

Orders will be delivered to the shipping address provided during checkout. Once tracking information becomes available, a shipping confirmation email will be sent to the email address associated with your order.

Please review our Shipping Policy for order processing times, estimated delivery times, shipping fees, tracking, and other delivery conditions.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

To meet the return deadline, please contact us at service@savelleo.com within 30 calendar days of receiving your order.

Return Eligibility

To qualify for a return, the product must generally be:

• Unused, unaltered, and in its original condition
• Returned with its original packaging and included accessories, if applicable
• Safely packaged to prevent damage during return transit
• Accompanied by proof of purchase or a valid Savelleo order number

We recommend keeping the original product packaging until you are satisfied with your purchase.

Non-Returnable Items

The following products may generally not be eligible for return:

• Customized or personalized products, if offered
• Final-sale or clearance items clearly marked as non-returnable before purchase
• Products damaged through misuse, improper installation, improper care, or incorrect handling
• Items returned incomplete or with missing components
• Products clearly identified as non-returnable before purchase

These restrictions do not apply where a return, refund, repair, replacement, or other remedy is required by applicable consumer law.

How to Request a Return

Please contact us before sending any product back.

To request a return, email service@savelleo.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs or videos, where applicable

Our customer support team will review your request and provide the appropriate return instructions.

Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.

Return Address

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Return Shipping Costs

Preference-Based Returns

If you are returning a product because of a change of mind, incorrect selection, ordering the wrong item, or another reason unrelated to product quality or an error on our part, you are responsible for the return shipping cost.

Original shipping charges, where applicable, are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Items

If your product arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or videos showing the product and the issue
• Photographs of the original packaging and shipping label, where relevant

Please retain the affected product and its original packaging until our team has completed its review.

If your claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Return Packaging and Shipment

Approved returns must be securely packaged to help prevent damage during transit.

Where available, we recommend using a trackable shipping method and keeping your shipping receipt and tracking information until the return has been completed.

Customers are responsible for ensuring that preference-based returns are sent to the return address provided by our customer support team. We cannot guarantee the processing of products sent to an incorrect or unauthorized address.

Refund Method and Timing

After an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to process and display the refund in your account after it has been issued.

Refunds may be reduced or refused where a returned product does not meet the eligibility requirements stated in this policy, subject to applicable consumer protection laws.

Exchanges

If you would like to exchange a product, please contact us before returning it.

Depending on product availability and the circumstances of your request, we may provide a replacement or ask you to return the original product and place a new order.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us at service@savelleo.com as soon as possible.

Order changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

If an order is successfully cancelled after payment has already been collected, the applicable refund will be issued to the original payment method.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not yet received it, please allow additional time for your bank, card issuer, or payment provider to complete processing.

If the expected processing period has passed, please contact us and include your order number so that our team can assist you.